Privacy Policy

1. Who We Are

Torvify is an e-commerce platform operated under its parent company, Torvixa Holdings LTD (United Kingdom). For local operations in Bangladesh, Torvify is supported by Torvixa Bangladesh Limited, a Bangladeshi subsidiary. References to “Torvify,” “we,” “us,” or “our” refer to these entities collectively unless stated otherwise.

2. Information We Collect

Depending on how you interact with Torvify, we may collect the following types of information:

• First name and last name
• Email address
• Account password (stored in encrypted or hashed form)
• Shipping or billing address
• Phone number
• IP address and limited device or browser information (such as device type, operating system, or browser)

3. How We Collect Information

We collect information when you:

• Create or manage an account
• Place an order or provide delivery details
• Contact customer support
• Interact with the platform for security or analytics purposes

4. Purpose of Data Collection

The information we collect is used to:

• Create and manage user accounts
• Process orders, payments, and deliveries
• Communicate order updates and service-related notices
• Provide customer support
• Improve platform performance and user experience
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory requirements

5. Account Security & Passwords

Account passwords are stored using secure encryption or hashing techniques and are never stored in plain text. Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.

6. IP Address, Device Data & Security Monitoring

In certain scenarios, we may collect IP addresses and limited device or browser information to maintain platform security, detect fraud, prevent misuse, and diagnose technical issues. This information is used strictly for operational and security purposes.

7. Cookies & Similar Technologies

Torvify uses cookies and similar technologies to maintain login sessions, remember user preferences, improve website performance, and enhance security. Disabling cookies through browser settings may affect certain features such as login or checkout.

8. Data Sharing & Disclosure

We do not sell or rent personal information. Data may be shared only when necessary for:

• Order fulfillment and delivery services
• Payment processing
• Customer support operations
• Legal or regulatory compliance

9. Data Storage & Retention

Personal information is stored securely and retained only as long as necessary for business, operational, or legal purposes. We take reasonable steps to protect data against unauthorized access, alteration, or disclosure.

10. User Rights

Subject to applicable laws, users may request access to, correction of, or deletion of their personal information. Certain information may be retained where required by law or legitimate business purposes.

11. Legal Compliance (Bangladesh)

This Privacy Policy is intended to comply with applicable laws of Bangladesh, including the Information and Communication Technology Act, 2006, the Digital Security Act, and relevant consumer protection regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Torvify after changes indicates acceptance of the updated policy.

13. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us through our official support channels.